Shipping, returns and repair policies

SHIPPING

We ship your Tigre de Salón one business day after receiving payment confirmation. Delivery times depend on where they are to be shipped. (2 to 3 business days for large cities).

Since our pieces are handmade one by one, and some are made by indigenous communities, we may occasionally need some extra time for shipping. If this occurs, we will contact you immediately.

Shipping is free within Colombia.

If you have questions or comments on your order status, do not hesitate to contact us at veronica@untigredesalon.com or call 314 655 72 33.

ONLINE RETURNS POLICY

Before returning any piece we would ask you to write to us at veronica@untigredesalon.com or contact us at telephone number 314 655 72 33. This will allow you to tell us details of the situation and allow us to act quickly. You must contact us and return the product within 10 days of receiving it.

All returned products must be new, in their original packaging, and still have their original tag.

You must send it to our store in Medellin: KÁ, Carrera 34 # 8a – 24. Barrio provenza, Medellín.

We will contact you once your return has been received and is being processed.

REPAIR POLICY

Our Tigres have 7 lives and are made to be by your side at all times. This is why your piece has a lifetime guarantee and we will repair it FREE OF CHARGE.

If you need to repair it, contact us by e-mail at veronica@untigredesalon.com or by mobile at 314 6557233, tell us what the problem is and we will provide you with a solution immediately.

Our workshop is located in the city of Medellin. To repair your Tigre, please send the product to our store: KÁ, Carrera 34 # 8ª – 24. Barrio Provenza, Medellín.

Products are repaired free of charge and we will pay for return shipping.

When sending your Tigre for repair you acknowledge and accepts that we are not responsible for any damage or losses occurring at the time of shipping, or for any problems with the information you supply for returning the product to you. You are responsible for the cost of shipping your Tigre to our store in Medellin. We reserve the right to decide whether the bag can be repaired or not.

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