Shipping, returns and repair policies

SHIPPING

We will ship your Tigre between 1 and 2 business days after receiving payment confirmation. Delivery time will depend on the shipping destination. (For large cities in Colombia, we estimate a delivery time of 2 business days, for cities outside Colombia, delivery can take about a week).

Because our pieces are handmade, one by one, and some are made by indigenous communities, at times we may need extra time for shipping. If this is the case, we will contact you immediately.

Once your Tigre has been shipped, we will send you an e-mail with a tracking number so you can follow your order.

* All shipping is free. For orders shipped outside Colombia, please keep in mind that we will cover shipping costs, but the client must assume any taxes and extra charges imposed by the destination country.

If you have questions or comments on your order states please contact us at comercial@untigredesalon.com or, by phone, at (+57) 314 6557233

ON-LINE RETURNS POLICY

Before returning any piece, you must write to comercial@untigredesalon.com or contact us at (+57) 314 6557233, telling us the reason for the exchange or return. Each case will be studied in depth by our team.

– If the product has any quality defects (if it is damaged, torn or stained), we will assume product shipping and replacement costs or refund the purchase price.

For refunds (only in the event of quality defects), after receiving the product at our store, we will confirm reception and reimburse your card or PayPal account.

If your product does not meet the conditions for accepting its return, we will inform you of the reason it does not apply via e-mail.

If you wish to exchange the product because it was not to your liking (color, size…) you must assume shipping costs. We will give you a coupon for the value of your purchase that you may redeem for other products of the brand during a 30-day period. Keep in mind that this coupon may only be used by the person requesting it.

Exchanged products will be sent approximately 3 business days after receiving the product at our store, and our normal delivery times will apply.

Once we have received your message, we will get in touch with you to inform you of the process to be followed.

You must contact us and return the product in the following 10 calendar days after the date the shipping company delivers your order to the address supplied at the time the purchase was made. 

All returned products must be sent to our store: KÁ, Cr. 34 # 8A – 24. Barrio El Poblado, Medellín, Colombia. They must be new, unused, in their original packaging and with their original label. It is important that the packaging used be appropriate to the nature of the product, so it is not affected during shipping.

Remember, only send the product after the reporting the case by e-mail or telephone and receiving an answer from our team. Keep in mind that promotion or discounted products cannot be exchanged.

We will contact you once your return has been received and is being processed.

REPAIRS POLICY

Our Tigres have 7 lives and are made to live by your side forever. This is why your piece has a lifetime warranty and we will repair it AT NOT COST. All you need to do is:

Contact us by e-mail at comercial@untigredesalon.com or by telephone at (+57) 314 6557233, and let us know the problem.

Once we get in touch with you and tell you to do so, you must send the product to our store: KÁ, Carrera 34 # 8A – 24, Barrio Provenza, Medellín Colombia. Shipping costs to the store will be assumed by the client.

We will evaluate the product, carry out a diagnosis, and offer you solutions and repair times. The product will be repaired and sent to an address supplied by you. 

* Products will be repaired at no cost. In the event of repairs outside Medellin, shipping to the store will be assumed by the client and, once the product is repaired, we will ship it and cover shipping costs to its return address.

We you send your Tigre for repairs you acknowledge and accept that we will not be liable for any damages or loss occurring at the time of shipment or for problems with the information provided by you when returning the product. We reserve the right to decide whether the product can be repaired or not.

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